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Xojo Frequently Asked Questions

• What do I do if Xojo asks me for an 8 digit code?

  Follow the directions to generate your 8 digit code here.

• Are you having trouble signing in or building with Xojo?

  Launch Xojo, choose "License Keys" from the drop-down menu (Windows & Linux: Help > License Keys, Mac: Xojo > License Keys) then click "Update". Then sign in using the same username and password you use at xojo.com and on the forums. Your keys will be downloaded automatically. If this doesn't download your license to the Xojo IDE, go to your license key page at the Xojo website and verify you haven't used all your activations already. If you have free activations but see the machine you are trying to activate on now already listed, OR if you don't have any free activations, click the 'x" next to a machine to deactivate your license from that machine. This frees up an activation. Then, Sign In to the Xojo IDE on the new machine to activate your license there. Remember that both username and passwords are case sensitive. Xojo Lite licenses allow for 1 activation at a time, Xojo Desktop, Web & iOS licenses allow for 2 and Xojo Pro and Enterprise allow for 3. Visit the Xojo Documentation for more tips.

• Does my Xojo license expire?

  Yes, but you can still keep building apps! Your Xojo licenses allow you to deploy indefinitely with all Xojo releases prior to the expiration date of your license. To build with Xojo new releases that ship after your license expires, you can renew your license. Xojo licenses are set to auto-renew. Click here to see your License Key Page.

• How do I manage licenses for my development team?

  Assigning licenses to developers on your team will allow them to use their own login to access the Xojo license you have assigned to them, and use the Xojo Forum. You retain the ability to revoke and renew this license. Follow these simple steps to connect with your team members and assign them their licenses.

• How do I report a bug?
  Click here to report issues in Xojo and to make feature requests.